1. Overview

This website is operated by SkyJacob™. Throughout the site, the terms “we”, “us” and “our” refer to SkyJacob™. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.

2. Online Store Terms

By placing an order through our website, you confirm that you are legally allowed to enter into a purchase agreement and that all information provided by you is accurate, complete, and up to date.

You agree not to use our products for any illegal or unauthorized purpose.

3. Products

SkyJacob™ offers handmade jewelry pieces. Because our products are handmade, small variations in color, size, shape, texture, or finish may occur. These natural differences are not considered defects, but part of the handmade character of the product.

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device screen will show colors and details exactly as they appear in real life.

Product descriptions, prices, availability, and images may be changed at any time without prior notice.

4. Orders and Acceptance

After placing an order, you may receive an order confirmation by email. This confirmation does not automatically mean that your order has been accepted.

We reserve the right to refuse, cancel, or limit any order at our discretion, especially in cases of suspected fraud, incorrect pricing, incorrect product information, payment issues, or availability problems.

If we cancel an order after payment has been received, we will refund the amount paid using the original payment method.

5. Prices and Payment

All prices are shown in the currency displayed at checkout. Prices may change at any time without prior notice.

Payment must be completed before an order is processed. We are not responsible for delays caused by payment issues, failed transactions, payment provider checks, or incorrect payment information.

6. Shipping and Delivery

All SkyJacob™ pieces are handmade and carefully prepared before shipment. Because of this, order processing and delivery can take up to 2 weeks, depending on order volume, product availability, and destination.

Delivery times are estimates only and are not guaranteed. Shipping may be affected by carrier delays, customs, holidays, weather, incorrect address information, or other circumstances outside of our control.

The customer is responsible for providing a complete and correct shipping address. SkyJacob™ is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If insured shipping is available and the customer chooses a non-insured shipping option, SkyJacob™ cannot be held responsible for loss, theft, or damage after the package has been marked as delivered by the shipping carrier.

7. Returns and Refunds

Customers may request a return within 14 days of receiving their order, in accordance with our Refund Policy.

Returned items must be unused, unworn, undamaged, and returned in their original condition with all original packaging included.

Customers are responsible for return shipping costs. We strongly recommend using tracked and insured return shipping. SkyJacob™ is not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address during return shipping.

Refunds will only be issued after the returned item has been received and inspected. We reserve the right to refuse a refund if the returned item shows signs of wear, damage, misuse, missing parts, or missing packaging.

8. Customer Responsibility

The customer is responsible for reading product descriptions, checking sizes, reviewing shipping information, and understanding our policies before placing an order.

By completing a purchase, the customer confirms that they understand the product details, processing times, delivery conditions, and return rules.

9. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

10. Intellectual Property

All content on this website, including images, text, logos, product names, designs, graphics, and branding, belongs to SkyJacob™ or its content providers and may not be copied, reproduced, modified, distributed, or used without written permission.

11. Prohibited Uses

You may not use our website or products for unlawful purposes, to violate any laws, to infringe upon our intellectual property rights, to submit false or misleading information, to interfere with the security of the website, or to attempt fraudulent activity.

We reserve the right to refuse service to anyone who violates these Terms.

12. Limitation of Liability

SkyJacob™ is not liable for indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.

We are not responsible for delays, losses, or damages caused by third-party services, shipping carriers, payment providers, customs authorities, technical issues, or circumstances outside of our reasonable control.

Nothing in these Terms limits any mandatory consumer rights that may apply under applicable law.

13. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

It is your responsibility to check this page periodically for changes. Continued use of our website after changes are posted means that you accept those changes.

14. Contact Information

Questions about these Terms of Service can be sent to us at:

office@skyjacob.com

Contact Information

For questions about your order, shipping, returns, products, or general support, you can contact SkyJacob™ at:

office@skyjacob.com

Please include your order number if your message is related to an existing order.

We aim to respond as soon as possible. Response times may vary depending on message volume, weekends, holidays, or business hours.